Frequently Asked Questions
Everything you need to know about your order and our official merchandise.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition concert tour merchandise is final sale unless there is a manufacturing defect.
How do I know which size to order?
Each product page features a detailed size chart. Our apparel generally follows standard unisex sizing, but we recommend measuring a favorite shirt against our chart to ensure the perfect fit for your body type.
Do you ship your merchandise worldwide?
Yes, we ship to most countries globally. Please be aware that international customers are responsible for any customs duties, taxes, or import fees levied by their local government upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Is the merchandise officially licensed?
Absolutely. Every item in our store is 100% officially licensed Dream Theater merchandise, designed in collaboration with the band to ensure high-quality prints and premium fabrics.